Welcome to Masala Indian Restaurant (“we,” “our,” or “us”). We are committed to protecting the personal information of our guests, customers, and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit our website at www.masalaacr.com or interact with us through any of our channels.
By using our website or submitting your information to us, you agree to the practices described in this policy.
2. Who We Are
Masala Indian Restaurant operates three locations in Guanacaste, Costa Rica:
Liberia
Brasilito
Samara
Address 1
Liberia, Guanacaste, We are located in the heart of Liberia, in front of the Guanacaste museum Mobile: +506 8776 5520 E-mail: booking@masalaacr.com
We may collect the following types of personal information:
a) Information You Provide Directly
Name – when making a table booking or submitting a catering inquiry
Email address – for booking confirmations and communication
Phone number – for WhatsApp orders and catering coordination
Event/date details – when submitting a catering service request
b) Information Collected Automatically
When you browse our website, we may automatically collect:
IP address and browser type
Pages visited and time spent on the site
Referring website or link
Device type (mobile, desktop, tablet)
This information is collected through cookies and standard server logs.
c) Information From Third-Party Platforms
When you interact with us via WhatsApp, Facebook, Instagram, or TripAdvisor, those platforms may collect data according to their own privacy policies. We do not control that data collection.
4. How We Use Your Information
We use the information we collect for the following purposes:
To process table bookings and send confirmation details
To handle catering inquiries and follow up with quotes or availability
To process WhatsApp orders and communicate delivery or pickup details
To respond to customer questions and provide support
To improve our website and user experience
To send occasional updates about our menu, promotions, or events (only where you have opted in)
To comply with legal obligations under Costa Rican law
We will never sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Cookies
Our website may use cookies — small text files stored on your device — to:
Remember your preferences
Understand how visitors use our website
Improve site performance and functionality
You can control cookie settings through your browser. Note that disabling cookies may affect how some parts of the website function.
6. Third-Party Services
Our website and operations use the following third-party services, each governed by their own privacy policies:
Service
Purpose
WhatsApp (Meta)
Online ordering for Brasilito, Samara, and Liberia locations
Facebook / Instagram
Social media presence and communication
TripAdvisor
Guest reviews and reputation management
WordPress / WPForms
Website platform and catering contact forms
Google Maps / Analytics
Website analytics and location services
We encourage you to review the privacy policies of these third-party platforms.
7. Data Storage and Security
Your personal data is stored securely and is only accessible to authorized staff. We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by Costa Rican law. Booking and catering inquiry records are typically retained for up to 2 years for business and legal purposes.
9. Your Rights
Depending on your location and applicable law, you may have the right to:
Access the personal data we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal data
Withdraw consent for marketing communications at any time
Object to processing of your data in certain circumstances
To exercise any of these rights, please contact us at the details provided in Section 2.
10. Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.
11. External Links
Our website may contain links to external websites such as TripAdvisor, Facebook, and Instagram. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before submitting any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
